Ticket #4125 (closed: duplicate)

Opened 9 years ago

Last modified 5 years ago

Windows 7 (64bit) vates installer

Reported by: Peter Peterson Owned by: Owen Arnold
Priority: major Milestone: Release 2.0
Component: Mantid Keywords:
Cc: Blocked By:
Blocking: Tester: Nick Draper

Description

To reproduce the error(s):

  1. Download and install paraview in the default location
  2. Download and install mantid in the default location
  3. Download and install mantid_vates in the default location

During the vates installation it pops up a dialog 'Mantid does not appear to be installed'. Press 'OK' to clear the dialog and the installer will say that it succeeded. Now:

  1. Start mantid
  2. OneStepMDEW("TOPAZ_3131_event.nxs", "TOPAZ_3131")
  3. Right click on the MD workspace to try to bring up the vates simple gui
  4. See the new error dialog "Sorry, MantidPlot has caught an unexpected exception: InterfaceManagerImpl::createVatesSimpleGui..."

Otherwise you can start the vates simple gui directly (with the failed vates install still) which brings up an error dialog "...PV_PLUGIN_PATH not setup....".

What should happen is a simple:

  1. Install mantid
  2. Install paraview
  3. Install mantid_vates
  4. Everything works

The extra environment variable hacking will stump users.

Change History

comment:1 Changed 9 years ago by Owen Arnold

  • Status changed from new to accepted

comment:2 Changed 9 years ago by Owen Arnold

More information needed:

You should have got a log message about the error. What did it read? Did you have admin rights when running the install?

comment:3 Changed 9 years ago by Owen Arnold

  • Status changed from accepted to verify
  • Resolution set to duplicate

Fixed under ticket #4318

comment:4 Changed 9 years ago by Nick Draper

  • Status changed from verify to verifying
  • Tester set to Nick Draper

comment:5 Changed 9 years ago by Nick Draper

  • Status changed from verifying to closed

agreed

comment:6 Changed 5 years ago by Stuart Campbell

This ticket has been transferred to github issue 4972

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