Ticket #574 (closed: fixed)

Opened 11 years ago

Last modified 5 years ago

Freezing on Window resizing on specific computers

Reported by: Nick Draper Owned by: Martyn Gigg
Priority: major Milestone: Iteration 19
Component: Keywords:
Cc: Blocked By:
Blocking: Tester:

Description

This is the problem that Richard Heenan is getting.

Suggested course of action:

  1. update his graphics drivers
  2. create a minimal QT app to reproduce the problem
    1. If reproducible try posting example on QT boards, QT4.5
    2. if not then try qtiplot without mantid to reproduce, email Qtiplot developer

Change History

comment:1 Changed 11 years ago by Russell Taylor

Francis Pratt had this problem and solved it by updating his graphics card drivers:

OK, the graphics card on my desktop is an ATI FireGL V3100,

Original driver version 8.563.0.0, dated 10/12/2008 Installed an updated driver from the ATI website, version 8.583.0.0, dated 11/02/2009 seems to fix the problem

My laptop had the same window freezing problem with the mobile version of the same card, ATI Mobility FireGL V3100 updating the driver from the Dell website to version 8.353.1.1000, dated 8/5/2007 also fixed the problem

Francis

comment:2 Changed 11 years ago by Russell Taylor

And here's Richard Heenan's workaround:

A long story ... skip to at end if you are in a hurry ...

I have a Radeon HD2400 Pro graphics card which did have driver 8.530.0.0 dated 28/8/8

I did a “find updates”, and got 8.852.0.0 dated 3/2/9, still no joy.

Then went to AMD website and downloaded some software which installed 8.600.0.0 (of 16/3/9, yes really a lower version number)

This worked erratically, and then I made a discovery !

Window re-sizing in Mantid does not work on my pc if Microsoft OUTLOOK is running (even when minimised) !

This I think explains why it worked briefly last week with the original graphics drivers.

Finally today, after Googling a bit, I discover that I can get Outlook and Mantid to co-exist !

Right click task bar and select “cascade windows”, this seems to sort out the issue of windows not wanting to resize.

comment:3 Changed 11 years ago by Russell Taylor

  • type changed from enhancement to defect

Richard again:

Well this week my “cascade windows” fix does not work ! - I have to close Outlook completely to get the Mantid windows to resize ... and as soon as I start Outlook again the windows won’t resize ...

comment:4 Changed 11 years ago by Nick Draper

  • Milestone changed from Iteration 17 to Iteration 18

Moved as part of iteration end

comment:5 Changed 11 years ago by Martyn Gigg

(In [2529]) An attempt at fixing the mdi window resizing problem. Re #574

comment:6 Changed 11 years ago by Nick Draper

  • Milestone changed from Iteration 18 to Iteration 19

Moved as part of iteration 18 end

comment:7 Changed 11 years ago by Nick Draper

russell unwillingly volunteered when this started to occur on his PC after installing XP SP3

comment:8 Changed 11 years ago by Nick Draper

  • Milestone changed from Iteration 19 to Iteration 20

Moved as part of the end of Iteration 19

comment:9 Changed 11 years ago by Russell Taylor

(In [3191]) Hopefully a fix for the window resizing problem. Re #574.

comment:10 Changed 11 years ago by Russell Taylor

(In [3192]) One more change that appears to make resizing graphs better. Re #574.

comment:11 Changed 11 years ago by Nick Draper

  • Status changed from new to closed
  • Resolution set to fixed
  • Milestone changed from Iteration 20 to Iteration 19

comment:12 Changed 5 years ago by Stuart Campbell

This ticket has been transferred to github issue ​1422

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