Ticket #4476 (closed: fixed)

Opened 9 years ago

Last modified 5 years ago

ORNL SANS interface won't load in Win32 or RHE5

Reported by: Robert Whitley Owned by: Mathieu Doucet
Priority: blocker Milestone: Release 2.0
Component: Mantid Keywords:
Cc: Blocked By:
Blocking: Tester: Nick Draper

Description (last modified by Nick Draper) (diff)

I'm using Mantid Win32 on a Windows XP laptop and the interface ORNL SANS doesn't load.

The only indication that I clicked it is that the screen flashes a window for a split second and then closes itself.

Actually this looks like a general issue, On RHE5 you get an error saying sqllite3 is missing, on windows you don’t get the message, but the window never launches.

Change History

comment:1 Changed 9 years ago by Nick Draper

  • Owner set to Mathieu Doucet
  • Status changed from new to assigned
  • Priority changed from major to blocker
  • Milestone changed from Iteration 33 to Iteration 32

comment:2 Changed 9 years ago by Nick Draper

  • Description modified (diff)
  • Summary changed from Get ORNL SANS interface to load in Win32 to ORNL SANS interface won't load in Win32 or RHE5

comment:3 Changed 9 years ago by Mathieu Doucet

Re #4476 Trying to fix data catalog

Changeset: d7819aeaaeb382ebdad296042570c5bb06d49550

comment:4 Changed 9 years ago by Nick Draper

This seems to only be an issue on windows if the facility has never been changed to one that fits. Once the facility has been changed to HFIR, and even changed back again it seems to work on windows.

While this is ok, it isn't very obvious

comment:5 Changed 9 years ago by Mathieu Doucet

Revert "Re #4476 Trying to fix data catalog"

This reverts commit d7819aeaaeb382ebdad296042570c5bb06d49550.

Changeset: 3b7758c7269ac750d9f29f8707f6918b712610d8

comment:6 Changed 9 years ago by Mathieu Doucet

Re #4476 Fix the real problem with ORNL SANS UI not starting

Changeset: 0250ad386399c6375213751038c0d35a8f18df51

comment:7 Changed 9 years ago by Mathieu Doucet

  • Status changed from assigned to accepted

The problem was that the ORNL SANS GUI simply quit when it didn't find a good default instrument. I changed it such that you now have to pick an instrument if no default can be found. To test:

  • remove you user facility and instrument default in your Mantid.user.properties file
  • remove saved MantidPlot config data (on linux you delete ~/.config/ISIS/MantidPlot.conf
  • when starting MantidPlot, you should get the facility default dialog: pick ISIS
  • start the ORNL SANS GUI. You should get an instrument selection dialog. (This is where it used to fail)
  • Note that if you hit cancel on the instrument selection dialog the GUI will close.

comment:8 Changed 9 years ago by Mathieu Doucet

  • Status changed from accepted to verify
  • Resolution set to fixed

comment:9 Changed 9 years ago by Robert Whitley

Just checked Win32 version and the ORNL SANS GUI loads with no problems.

comment:10 Changed 9 years ago by Nick Draper

  • Status changed from verify to verifying
  • Tester set to Nick Draper

comment:11 Changed 9 years ago by Nick Draper

  • Status changed from verifying to closed

comment:12 Changed 5 years ago by Stuart Campbell

This ticket has been transferred to github issue 5323

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