Problems with install on clean Win7

[Nick Draper]

From Tom Griffin:

I’ve just installed the RC of Mantid 2.5 on a fresh 64-bit Windows 7 PC (never had Mantid on before)

On starting MantidPlot, the Results Log displays the red messages below. I don’t remember seeing this last time I used Mantid.

On starting MantidScript I get 4 error popups – see below. Two for PocoFoundation64.dll, two for MantidKernel.dll

Welcome to Mantid - Manipulation and Analysis Toolkit for Instrument Data
Could not open library D:\MantidInstall\plugins\\MantidMDEvents.dll: failed with error 127: The specified procedure could not be found.


Could not open library D:\MantidInstall\plugins\\MantidNexus.dll: failed with error 127: The specified procedure could not be found.


ParaView is not available
Could not open library D:\MantidInstall\plugins\\MantidMDEvents.dll: failed with error 127: The specified procedure could not be found.


Could not open library D:\MantidInstall\plugins\\MantidNexus.dll: failed with error 127: The specified procedure could not be found.


Could not open library D:\MantidInstall\plugins\\MantidMDEvents.dll: failed with error 127: The specified procedure could not be found.


Could not open library D:\MantidInstall\plugins\\MantidNexus.dll: failed with error 127: The specified procedure could not be found.

[Nick Draper]

A test on a completely clean win7 pc passed just fine. So I guess that we must be interferring with some other installed program on Tom's PC.

[Martyn Gigg]

The screenshot shows that the plugins directory has two very out of date libraries (MDEvents & Nexus), which have since been moved to bin.

[Nick Draper]

This was an effect from installing Mantid over a really old version.

The solution for cases like this is:

1. uninstall
2. delete installation directory
3. reinstall

[Martyn Gigg]

Agreed.

[Stuart Campbell]

This ticket has been transferred to github issue ​7816