Ticket #9132 (closed: fixed)

Opened 7 years ago

Last modified 5 years ago

Can't load surf data in Windows 8

Reported by: Nick Draper Owned by: Nick Draper
Priority: critical Milestone: Release 3.2
Component: Framework Keywords:
Cc: Blocked By:
Blocking: Tester: Owen Arnold

Description

Hello Mantid team,

Max Skoda and myself are presently running the neutron training course. We are teaching them some basic mantid .

However some of the students have windows 8 machines. We can install the 64bit mantid 3.1.1 version and it runs ok. However it crashes out every time we attempt to load surf data . This only occurs on the windows 8 machines. We have not tested it on other data sets form other machines choosing to pair people up and get on with the course.

We have tried earlier versions of mantid and running everything in compatibility mode with no luck.

This is something we will have to fix as users will start arriving with windows 8 machines more and more as time goes by.

Please contact me if you require any more info.

Cheers

Christy

Change History

comment:1 Changed 7 years ago by Nick Draper

  • Status changed from new to assigned

This appears to be a problem with monitor2, and is occurring as part of the trianglutaion in opencascade.

If you remove the cylinder part of the shape then the problem goes away.

comment:2 Changed 7 years ago by Nick Draper

  • Status changed from assigned to inprogress

re #9132 temporary fix while we ask for input from inst sci

Changeset: da85db18250a2e3f7ff540d3f632d763f2f37fc7

comment:3 Changed 7 years ago by Nick Draper

re #9132 acceptable change, commenting improved

Changeset: 295f808d25f3ba58896e898901707e02b82decf9

comment:4 Changed 7 years ago by Nick Draper

This is not the best fix possible, but the error is a memory violation in the heart of opencascade and in uncatchable.

I have created ticket #9148 to look into a replacement for opencascade.

To test:

  1. Ask me for 5 mins on my laptop
  2. Load up a surf dataset - if it doesn't crash then all is well.

comment:5 Changed 7 years ago by Nick Draper

  • Status changed from inprogress to verify
  • Resolution set to fixed

comment:6 Changed 7 years ago by Owen Arnold

  • Status changed from verify to verifying
  • Tester set to Owen Arnold

comment:7 Changed 7 years ago by Owen Arnold

  • Status changed from verifying to closed

Merge remote-tracking branch 'origin/feature/9132_Load_Surf_fails_in_win8'

Full changeset: da642ed9688f2cdf110d9487081872f92c337f66

comment:8 Changed 5 years ago by Stuart Campbell

This ticket has been transferred to github issue 9975

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